Derek Mangasarian

Hi Brian,Thank you for the feedback you submitted - could you please provide the camera model and exact firmware version of 12.x, as listed in the camera settings?

Hi Domenico, This EULA Title and EULA Content are fields for the legal terms / contract you must add for the custom client. The current form has a bug causing the EULA Content field to be missing, ...

Hi Liam, will follow up via Zendesk ticket.

Hi Liam, I believe there is an issue we have discovered recently with Dahua cameras, when the timestamp is incorrect, it may cause issues with authorization token.It has been resolved in the past w...

Hi Vince, Thank you for your feedback. This is a known issue, but there is no easy workaround currently. It is a log generated from the ffmpeg library used by the mediaserver.

Hi Miguel, Thank you for the feedback. Currently there is no option for this, but this feature has been approved internally for future versions (no ETA as of now)

Hi Craig, Can you try updating the SNC-VB632D firmware to the latest version (3.2)? https://pro.sony/en_ME/support-resources/snc-vb632d/software/00250084 Please remove the camera, update firmware, ...

Hi Paul, Thank you for your feedback. As of 4.0, the behavior of Smart Motion search is such that it's a client-wide state. So all cameras will have a transparent grid + smart search features over ...

Hi Fred, 1. Additional storage units will be helpful for data redundancy, including using RAID formats. Correct, each added NAS will be viewable as a single drive on Nx Witness. 2. Without RAID, yo...

Hi Fred, The short answer is yes. That CPU and RAM should be sufficient for a server with 44 cameras. 60TB or even 16TB should be more than enough space, but that requirement may change depending o...