Elan Paul

Hello Ichiro,I understand. Here are the answers to the questions you posed:The media server version is 6.0.6.41837The OS Time and VMS Time match and are both 2026-09-14 10:37:36 (UTC -5)Apologies, ...

Hi Ichiro,Our general process is straightforward and works across many accounts. We authenticate using the ‘cdb/oauth2/token’ endpoint and then use that token to continue making requests to the API...

Hello support,Were you able to answer my previous question?Thank you, Elan

Hello support,Have you been able to find an answer to my previous question?Thank you,Elan

Hello support,Were you able to answer my question above?Thank you,Elan

hello support,were you able to answer my question above?Thank you

Hi Ichiro,The customer showed us that the server is live while the requests we issue are returning a 500 error. We do not hard-code the URL, we do route it dynamically using the response's Location...

Ok, Thank you Mohammed, we will try that. Is there a list of proxy urls that we can use when the standard approach does not work?

Apologies for the ambiguity. We are connecting to the cloud vms using the relay host, so the url looks like <cloud_system_id>.relay.vmsproxy.com/rest/v3/devices.To answer Mohammed, we are sometimes...

Hello support,Were you able to find an answer my above question?Thank you