Joshua Crooks

Hi Norman, Thanks for reaching out. If you’re able to move this to a support ticket, I’ll provide some credentials to allow access as the audio still doesn’t work. I have also confirmed that wh...

Yes please no problem. Please let me know what you need access to and ill setup port fowarding.

I have applied the .json file but the result is still as above. I'm curious is it anything to do with this?     I purchased this key under SKU: L06-NXWI which i beleive should be for 4 channels w...

Thanks, Still seems to show the encoder licence being used by channel 1 and is requiring 1 encoder licence per channel - am i right in thinking i should be able to use channels 1-4 with the 1 lic...

Thankyou for your reply,   do i need to remove and re-add my recorder for this to take effect?

HI Norman, Thankyou for your speedy reply. Unfortinately audio didn't work prior to be updating my firmware from that version. What form of direct connection would you like? I have wireshark instal...