Multi-sensor cameras using multiple licenses (Hikvision DS-2DP7D836IXG1-LEFY/432(IR))
Answered
Hello,
We are experiencing the same issue again with our Hikvision DS-2DP7D836IXG1-LEFY/432(IR) multi-sensor camera.
Previously, your support team provided us with a custom resource_data.json file that fixed the licensing issue by allowing the camera to use the correct number of licenses.
Unfortunately, after updating NX Witness, the issue has returned. The camera is once again consuming multiple licenses, and the previously provided resource_data.json no longer resolves the problem.
Environment:
- NX Witness Server version: 6.1.2
- Camera model: Hikvision DS-2DP7D836IXG1-LEFY/432(IR)
Could you please investigate this issue and provide an updated resource_data.json (or another permanent fix) compatible with the current NX Witness version?
If you need any additional information, logs, or remote access, we will be happy to provide them.
Thank you.
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Thank you for your post.
As this does involve further support work, we would like to kindly request that you reach out to your reseller for further assistance. In the event that you are from the reseller then we would like to request that you create a new support ticket with Nx Support for further assistance.
Thank you.
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