updated to 6.1.2.42921 now 2 out of 7 of my cameras drop on an off worked fine on last update

Answered

craig

July 23, 2026 06:02

updated to 6.1.2.42921 now 2 out of 7 of my cameras drop on an off worked fine on last update

Confirming server availability.
OK

Confirming camera is accessible.
OK

Confirming target camera provides media stream.
FAILED: Camera request "AddConfiguration" failed with error "unknown_error". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.

Diagnostics complete

 

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• 

  Michael Palmer

  • Network Optix team

  July 31, 2026 19:09

  craig Thank you for your post.

  Try the following:
  1. Open the device settings in the client (right click on the device in the resource tree and click to open camera settings).
  2. Click the Expert tab.
  3. Locate the “Use Media2 to fetch profiles” option and try setting it to “Never” or “If Supported”
  4. Test both options and verify if both work, depending on camera firmware, one may be required over the other and without knowing the devices I cannot specify which option you will want to test.

  If you require further assistance on this query after trying the above then I suggest that you to reach out to your reseller or log a support ticket directly with us (if you purchased directly from Nx) for further assistance.

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