Refresh button is not working in the Plugins settings page.

Answered

Jason Shim

October 21, 2020 04:54

If I add new device in the VMS and press Refresh button in the Camera Settings/Plugins/Plugin main page to update the polygons and lines, the polygons and lines are not updated actually.

 

DeviceAgent::getPluginSideSettings() is called but, nothing happens.

 

If I change the Camera stream in the Camera Settings/Plugins/Plugin main page and press Apply button,

then the Refresh button works properly from that moment.

 

The vms versoin is 4.1.0.31398/windows.

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  Andrey Terentyev

  • Network Optix team

  October 27, 2020 18:18

  Hello Jason,

  I've been working on it for a while. Will respond as soon as I have a solution.

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  Andrey Terentyev

  • Network Optix team

  March 24, 2021 17:07

  Hello Jason,

  Please, accept my apologies for being so late in my response.

  Let's update the status and move forward to the solution.

  Could you please update to the latest release v4.2.0.32658 and see if the problem persist in your scenario?

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  Jason Shim

  April 19, 2021 00:24

  Hi Andrey,

  I am sorry for late response.

  We had done some workaround for the issue. Let me close the issue.

  Thanks.

   

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  Andrey Terentyev

  • Network Optix team

  April 19, 2021 10:21

  Hi Jason,

  Could you please share here how have you solved the issue in order other forum visitors could benefit from your experience?

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