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Updated Camera Password Abnormality / Error

Answered
ST team
Edited

Hi,

When changing the camera's password using - the following API call:
 
ec2/setResourceParams 
body: [{"name":"credentials", "resourceId":"<cameraId>","value":"<username>:<password>"}]
 
The camera online status in the vms client changes to offline. 
when clicking on 'diagnostic'  We are receive the following error:
 

Confirming target camera provides media stream.

FAILED: Too many media errors. Please open camera issues dialog for more details.

VMS client status: Camera Disconnected

then, for a couple seconds the camera status changes to online, and after a few seconds is going back to Offline.
 
When we change back to the old password, the camera status in the vms returns back to Online and looks stable.
 
Is this a known issue? Are there any workarounds? 
 
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Comments

11 comments

Date Votes
  • Andrey Terentyev
    • Network Optix team

    Hello Ido,

    > When changing the camera's password using - the following API call

    After that, do you change the password on the camera itself to the new one through camera's web interface?

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  • Andrey Terentyev
    • Network Optix team

    What version of Nx are you using?

    0
  • ST team

    Hi.,

    Yes, we do update the camera password simultaneously.

    The version we are working with is 4.0.0.29987 (which is used by a specific client) 

    0
  • Andrey Terentyev
    • Network Optix team

    Thanks.

    I highly recommend you to update to the latest release of version 4.1.

    It works fine for me with 4.1 in my lab.

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  • ST team
    Edited

    Hi Andrey,

    Are  you performing this flow when the camera has an active stream? We have seen that if the stream is active, the status of the camera is stable and online and the issue does not reproduce.
     
    In case there is no active stream (e.g.f you exit the stream view or don't open it at all), the camera status changes to Offline after ~ 1 min.
     
    The issue reproduces even on the latest 4.1 version.
    We tried it on an Axis camera.
     
    Thanks in advance 
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  • Andrey Terentyev
    • Network Optix team

    Hi Ido,

    I got confused. Could you please describe step-by-step reproduction scenario?

    Here is a template.

    Environment:
    Nx Witness Version: <Provide version + build number like x.x.x.xxxxx>
    Client OS: <Provide version + build number of the OS you use on your client computer>
    Server OS: <Provide version + build number of the OS you use on your server computer


    Reproduction Scenario: <Provide a detailed description to reproduce the issue. The more details you provide, the better.>

    Expected behavior:

    Actual behavior:

    Attachments: <Add any download links you may have for information or files such as logs, screenshots, screen recordings.> 

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  • ST team

    Environment:
    Nx Witness Version: 4.0.0.29785 | 4.1.0.31398
    Client OS: 4.0.0.29785 | 4.1.0.31398  |  Windows 10
    Server OS: 4.0.0.29785 | 4.1.0.31398  |  Windows 10


    Reproduction Scenario: 

    • Camera connected with no active stream (camera view closed)
    • Update camera credentials on both camera as well as VMS - 
      ec2/setResourceParams 
      body: [{"name":"credentials", "resourceId":"<cameraId>","value":"<username>:<password>"}]

    Expected behavior: Camera remains connected and authenticated

    Actual behavior:

    1. After 1 minute the camera status indicates offline and diagnostics log/message indicates " to many media errors"
    2. When opening the camera view after ~1 minute the connection is reestablished with the updated credentials. If the camera view is not opened the camera will remain offline.
    3. To reproduce the issue you have to change the credentials on both ends (camera and VMS) when camera view is closed. (in a live environment most camera view remain closed)

    If any clarifications are required I will be happy to jump on a quick call and share my screen.

     

    Thanks for you help

      

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  • Andrey Terentyev
    • Network Optix team

    Hello Ido,

    What is the camera's model?

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  • ST team

    Hi Andrey,

    The model is Axis M3044-WV

    The issue was also reproduced on Hanwha XNV-6011

     

    Thanks

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  • Andrey Terentyev
    • Network Optix team

    Hi,

    I opened  a ticket on this regard.

    Will update this thread when solution is found.

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  • Andrey Terentyev
    • Network Optix team
    Edited

    The issue is camera specific and was not reproduced on other cameras.
    It was not possible to debug the issue without remote access to the camera.
    The ticket was closed.

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