4.1.0.31193 R8 x64 win client fails to launch

Answered

Pieter Viljoen

July 08, 2020 15:50

I updated from R7 to R8 on Windows 10 x64.

R8 client fails to launch.

Did an complete uninstall, reinstalled, same thing, install, launch, nothing, launch, nothing.

R7 worked fine.

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  Pieter Viljoen

  July 08, 2020 16:13

  Uninstall, delete program files, delete appdata, delete registry, reinstall, works.

  Seems that the leftovers in appdata or registry of previous versions breaks the R8 version.

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  Olga Mironenko

  • Network Optix team

  July 10, 2020 07:58

  Hi Pieter,

   

  When desktop client crashes, a new dmp file is created in C:\Users\%user%\AppData\Local. If you've got it, please, send to omironenko@networkoptix.com

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  Pieter Viljoen

  July 22, 2020 23:10

  I already removed all remains of the old version, if it happens again I'll capture dumps.

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