unable to upgrade or uninstall Client

Completed

David Bessen

February 12, 2025 04:35

Hi,  

The unusual scenario in NX won't uninstall or upgrade due to displaying an error message saying error reading from file C:\users\user.name\onedirve - (our company)\pictures\nx witness background\cafe.jpg . Verify that the file exists and that you can access it.

The thing is, it's another user's profile, and the user logged in won't have access to me, even though I am an admin of the pc. I'm not sure what can be done.  We are trying to upgrade from version 5 to the latest 6; we just tried on the first two machines with the same error.  any help is appreciated 

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  Michael Palmer

  • Network Optix team

  February 13, 2025 16:44

  David Bessen

  Thank you for your post.

  On the surface it appears that the jpg file in question is being used as a custom client background, probably configured as part of a layout maybe?

  In any case, removing that layout or editing it to remove/change the background I'm assuming would likely result in the error going away.

  If you continue to have issues though even after identifying where the file is being used within the client, then please feel free to reach out to us via a support ticket or let me know here, and I'll be able to convert this post to a support ticket so we can assist further.

  Thank you!

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  David Bessen

  February 15, 2025 22:03

  Hi Michael,

  Thanks for taking the time to reply.

  The jpg in question wasn't being used. I believe it's an access issue under the user's profile.

  I ended up copying my default files under my profile to the said location for the user, and the app was able to be uninstalled.

  Thanks again for your efforts 

  Cheers 

   

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