NX Witness status is running but it shows offline
CompletedHi I am getting this when I type in sudo systemctl status networkoptix-mediaserver.service
networkoptix-mediaserver.service - Network Optix Media Server
Loaded: loaded (/etc/systemd/system/networkoptix-mediaserver.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2025-01-29 11:25:25 AEDT; 1min 29s ago
Process: 5988 ExecStartPre=/opt/networkoptix/mediaserver/lib/scripts/systemd_mediaserver_pre_start.sh (code=exited, status=0/SUCCESS)
Main PID: 5995 (mediaserver)
Tasks: 12 (limit: 8191)
Memory: 14.4M
CGroup: /system.slice/networkoptix-mediaserver.service
└─5995 /opt/networkoptix/mediaserver/bin/mediaserver -e --crash-directory=/opt/networkoptix/mediaserver/var/crash
Jan 29 11:25:27 ubuntu systemd_mediaserver_start.sh[5995]: [plugin] Destroyed IPlugin @0xffff98104420 of milesight_analytics_plugin
Jan 29 11:25:27 ubuntu systemd_mediaserver_start.sh[5995]: [plugin] Destroyed IPlugin @0xffff98102cf0 of uniview_analytics_plugin
Jan 29 11:25:27 ubuntu systemd_mediaserver_start.sh[5995]: [plugin] Destroyed IPlugin @0xffff98111890 of uniview_analytics_plugin
Jan 29 11:25:27 ubuntu systemd_mediaserver_start.sh[5995]: [plugin] Destroyed IPlugin @0xffff98110b90 of vca_analytics_plugin
Jan 29 11:25:27 ubuntu systemd_mediaserver_start.sh[5995]: [plugin] Destroyed IPlugin @0xffff98114f90 of vivotek_analytics_plugin
Jan 29 11:25:27 ubuntu systemd_mediaserver_start.sh[5995]: >>> ASSERTION FAILED: /home/jenkins/vms.vms_5.1.1.linux_arm64-4/nx_vms/open/libs/nx_sql/src/nx/sql/sql_query_execution_helper.cpp:80 (false) Unble to prepare SQL query in bool QnServerDbImpl::closeUnclosedAuditRecords(int): disk I/O error Unable to execute statement
Jan 29 11:25:27 ubuntu systemd_mediaserver_start.sh[5995]: UPDATE audit_log
Jan 29 11:25:27 ubuntu systemd_mediaserver_start.sh[5995]: SET rangeEndSec = :lastRunningTimeSec
Jan 29 11:25:27 ubuntu systemd_mediaserver_start.sh[5995]: WHERE (rangeStartSec != 0 AND rangeEndSec = 0)
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bijay subedi Hi, I've converted your post here to a support ticket as we will likely need to review and investigate as a support matter.
Please note that someone from our support team will be taking ownership of the ticket and will reach out to discuss further.
Thank you.
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