ZOOM OUT WHEN USE JOYSTICK

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Acontreras

June 11, 2024 16:28

when made zoom in with the joystick in ptz camera immediately the camera make zoom out.

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3 comments

Michael Palmer

June 11, 2024 17:14
Acontreras

Thank you for your post.

Can you confirm for us if your joystick is one of the following?

•Axis T8311

•Hanwha Techwin SPC-2000

Please also provide a screenshot of the Joystick Settings configured within the client software so we can confirm that it is configured correctly there as well.

Thank you.
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Acontreras

June 11, 2024 18:10
yes, the joystick is axis t8311

other problem is when move some camera ptz another camera ptz also moves
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Michael Palmer

June 11, 2024 19:01
Acontreras

Thank you for the information. I also see that you logged a ticket with our support team as well. We will continue the discussion regarding this via that support ticket.

Thank you.
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