plugin tracking problem

Answered

Luciano Roberto

March 09, 2023 09:22

cameras with recording license will display "unkown track" on the objects tabs. This only happens when we change the filter in the object tabs from: Cameras on Layout -> Any Camera and then back to Cameras on Layout. Is there a way to solve this problem from the video analytic plugin source code?

We're currently using Windows 10 pro (64bit), Nx Server & Client 5.0.0.35745, metadata SDK 5.0.0 R12.

 

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  Andrey Terentyev

  • Network Optix team

  March 27, 2023 12:45

  Hello,

  "Unknown track" string is displayed when the desktop client can't detect the object name by its ID.

  Please, check that you have specified the "name" parameter in the device agent manifest for the object type in question.

  See the metadata_sdk/samples/sample_analytics_plugin/src/nx/vms_server_plugins/analytics/sample/device_agent.cpp for example.

  Is the issue reproducible with sample analytics plugin?

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