Can not receive meta data from Linux Docker Server with Plugins after few minutes

Completed

Permanently deleted user

February 27, 2023 01:36

Dear,

I deploy my plugin to NX Witness on Docker container with latest version (5.0.0.35745). My plugin can work for a few minutes (5-15 minutes). After that, NX Client can't receive Metadata (Detections + Events) from my plugin any more (The server is running). I have to restart my container to get results again. I tried start the container with both Port mode and Host mode, but same problem. My plugin working well if I run directly on Linux PC or Windows PC (not using Docker)

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  Andrey Terentyev

  • Network Optix team

  February 27, 2023 15:19 Edited

  Hello,

  Please do the following.

  1. Change loglevel on the Server to DEBUG.

  https://meta.nxvms.com/docs/developers/knowledgebase/240-how-to-change-software-logging-level-and-get-logs

  2. Configure analytics logs both on Server and Client.

  https://meta.nxvms.com/docs/developers/knowledgebase/246-analytics-logs-monitoring-metadata-flow

  3. Just after you hit the issue, collect log files from Server and Client and share them with us.

  Could you share your plugin binary and your Dockefile?

   

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  Permanently deleted user

  February 28, 2023 08:24

  I captured my snapshot in my plugin, I saw the last frame has events (fall-down person) was blended (merged) with the next frame coming (standing person), so my plugin always return fall-down bounding box after hit the issue. Does the issue come from decoder progress? I only hit this issue if I run on Docker.

  I will try collect log following your instruction soon.
  

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