Submit a request

Please contact your Authorized Nx Witness Reseller for assistance with your license-related question or issue. If you do not know your applicable Nx Reseller, please provide your license key in the exact same format it appears in your Desktop Client (Menu -> System Administration -> Licenses). We will respond to you accordingly.

Please choose a request type below

Your email address

Subject

Give your problem a name.

Description

Please describe the problem or question you have in as much detail as possible to help us understand and more quickly resolve your issue/question.

Reason for License Update

Tell us why you need to update your license.

Affected License Key(s)

Copy and paste the License Keys related to your issue here. To find your license go to the main menu button in your Desktop Client and choose System Administration --> Licenses, double-click on the License Key you're having issues with, Copy to Clipboard, and then paste the information here. ------------------------------ Sample License Key ------------------------------ License Type: Trial License Key: DC4H-SJYN-28M1-MFCQ Locked to Hardware ID: 04699b1ba37306ace9b530b47641152329

New Hardware ID

If you are replacing a piece of hardware or your Hardware ID (HWID) has changed after an software upgrade (OS or System) please copy and paste the new Hardware ID (HWID) here.

End User (Company Name)

Input the company name of the end-user of the software (e.g. Acme Anvils)

Software Version

Often problems are version-specific. Please choose the version of software you are running and experiencing an issue with.

Attachments

Add file or drop files here