Ichiro
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Recent activity by Ichiro Sort by recent activity-
Hi James Ord-Hume,I have checked our system, but unfortunately I did not see your request history.May you suggested where and what request you have been raised?
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Hi Than Hoegee, Please refer to the following article if you face a system Unreachable or offline on the cloud.https://support.networkoptix.com/hc/en-us/articles/8891786041111-What-to-do-when-a-clo...
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Hi Michael Pasqualone, Thanks for your waiting. The system now is getting back online and the system looks all good. That issue could be causing by database synchronization. While updating, some e...
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Hi Frank E, This is a small issue on our cloud before, now you can disconnect the offline system from the cloud if you are the owner of the system, or you can delete the system from your account(if...
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Hi Luke McFadden, Yes, my manager has created a support ticket for you. Please check you inbox and we will discuss further on the ticket. Thanks.
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Hi feilan, Basically, you can describe what issue you faced, and information about the version, reproduced steps are mandatory. You can refer to this article and provide the necessary detail for th...
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Hi Andreas Winkler, This is expected on v5.0.0. The license plate verifier kit from the AXIS has provided the event and the plate number though, but we now pick the event at the moment. If you ...
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Hi Luke McFadden, Do you use the "Auto-discovered" or "Manually search" to add the cameras?I assume you use the "Auto-discovered" to have the camera discovered then you disabled the function, am I ...
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Hi Luke McFadden, I believe this is due to the Nx Witness has not yet completely support every model of Hikvision cameras.The object information (metadata) provided by the Hikvision needs to be int...
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Hi Aaron James, Thanks for the information and report. Yes, it looks like the behavior is expected. However, this would not affect any further of your account or systems, even the new systems with ...