Anton Babinov

Hello Chris, if mediaserver application stops/starts every 30 seconds, it might indicate that process crashes and we'd need to take a look at crash dumps from your machine. Please take steps bellow...

Hello David, I'm guessing the main difference is the build number of VMS. There was a bug introduced around February 17-28 and fixed late April 2023 in 5.0 branch. Our latest 5.1 release shouldn't ...

Hello Erhan, we don't support Fedora and as far as I know we do not have any plans to support Fedora in near future. 

Hello Paul, if you've reinstalled just software components, reactivating same license on same hardware shouldn't be a problem. However, if your hardware was changed, old license key still linked to...

Hi Ashutosh! What error do you see when attempting to login with second account? Do you see same problem when trying to login via WebAdmin interface? For as long as second account isn't disabled yo...

Hello Michael, Please provide more information about your system. You can use our request template - https://support.networkoptix.com/hc/en-us/community/posts/7430083630615-Support-Request-Template...

Hi Antonio, I've checked devices specification and I didn't find anything about ONVIF support. This device needs ONVIF Profile S support to be compatible with our VMS system. If you have access to ...

Hi! From VMS perspective it is more reliable to work with local storage as we exclude network issues from the list of potential problem. For as long as your storage handles required read/write spee...

Hello Matthew, at the moment we have few reports about this problem and our dev team is looking into it. In some cases clean install of mobile client solves the issue, but this workaround is not 10...

There is also an option to do this via client configuration as explained in our support article - https://support.networkoptix.com/hc/en-us/articles/360024662753-How-to-auto-enable-showing-info-on-...