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Nx Support

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  • Get a License for Developers

    Nx Witness requires licenses to enable the recording of video and audio streams from compatible cameras/encoders and management of compatible I/O devices. How to activate a FREE trial license? When...

  • Using an App Password for the outgoing email Settings

    Both Microsoft and Google offer popular email services. To use these services for outgoing email settings, an App password is required for sign-in and authentication. Before you can use your Micros...

  • Password Security & Reset

    Minimum Password Requirements In v3.0 Nx Witness introduced minimum password security requirements for new passwords, including: Must be at least 8 characters Must contain at least two types of Sy...

  • How to check and/or change the TLS version

    Introduction Sometimes, we receive questions about the TLS versions used in our applications, especially after penetration tests reveal multiple versions. It's important to note that these versions...

  • Locating the Hardware ID and License Details

    After activation, every Nx Witness license is locked to the Hardware ID (HWID) of the computing device upon which it is installed. This article describes what the HWID is and where to locate it for...

  • Overview

    This article will go over the steps for integrating with the Nx Witness OAuth API. Integrations that use the Cloud API to fetch data from a user's Nx Witness Cloud System will only be able to do so...

  • Ubuntu Linux OS • Installation Guide

    The Server and Desktop Client applications are supported on the Ubuntu LTS releases, other derivatives of Ubuntu or Debian are not supported (like ElementaryOS, Kubuntu, Lubuntu, etc.). Make sure y...

  • Axis speakers toggle in online/offline state

    What is the issue? When Axis Speakers are added to the VMS, they keep toggling in online and offline state.    What is the cause of the issue? Due to the ongoing improvements in the native Axis int...

  • Nx Witness Desktop Client User Interface Overview

    What is the Nx Witness Desktop Client interface? The Nx Witness Desktop Client user interface is a rich media Client application that allows users to connect to, manage, and view live or recorded ...

  • Firewall Passlist

    Avoiding Firewall Issues in Nx Witness VMS (and other Powered-by-Nx Products) Firewall issues can occur when using Nx Witness VMS and other Powered-by-Nx products. This is because these products ge...