Jason Shim

Hello,   We are running 'VCA Edge - Server' on lots of cameras. We were hit by the following message. I'd like to know what could trigger Recovery Mode.   Thanks.

Hello support, I have a Jetson Orin Nano 4GB device. I installed Nx Witness and a license. It ran everything OK. I rebooted the device and found the license was gone. I noticed that hardware ID cha...

Dear support,   (background) Nx ARM version is running on a camera SoC storing streaming to a SD card. A customer wants to know how many number of Nx Edge (running on a camera) can be merged togeth...

Hello. Sometimes, (probably the first packet for a device agent instance), the packet pushed like as following time stamp. It means year 2076 and it is double of current timestamp( since 1970).   ...

Hi, I'm developing metadata plug-in for my camera and the plug-in implements a algorithm detecting a type of small and fast objects in the camera device. It requires exact timestamp synchronization...

I have reported this issue before. The previous post is https://support.networkoptix.com/hc/en-us/community/posts/4418176150807-Plugin-receives-primary-and-secondary-stream-back-and-forth- . I obse...

We distinguish a person's top and bottom colors and transmit(using addAttribute method) them as metadata. In version 4.2, the metadata is displayed in the order it is sent, so in VMS, the top color...

Hi, If my plugin sets to receive secondary stream and another plugin on the same channel sets to receive primary stream, my plugin receives primary and secondary stream back and forth. And it cause...

Hi. I'm testing a panorama camera which is consist of 4 sensors and displayed as stitched on NX VMS. DeviceAgent::pushCompressedVideoFrame() is not being called. No frames are received. Any other n...

IEventMetadata has trackid() and key() member functions. And have following definition and descriptions. But, I don't understand what the "Object" is, Is the object causing the event? What is the p...