Lital Akulov

hey NormanThis client is in Israel and now he has the most delayed stream, the live stream is very flaky and when you open one of the cameras on a big screen it also takes some time and the stream ...

NormanIll do it right away

Hey Norman,We checked our setting on the clients firewall and everything looks fine and it shouldn't make any problems.As I said before whenever we want to see a rollback or even a live stream we h...

Another thing, on the server itself it seems like the service is running :

I Have the same problem on another site we have in San Francisco.People from USA see the rollback fine but here in Israel its very slow

Hey Norman- Nx Support,Sorry for my late response,Our system connects through Proxy. Sorry for asking but why does it matter? 

Hey Adam Pryor,There is something I can do to help you figure out what happened?There is an option to change our Nx cloud region? to Europe maybe?I also upgrade our servers to the newest version an...

After a few tests, we think it may be related to the location we are and we need your help to verify it.our local servers are in Israel and we have issues with the servers that are connected to our...

Hi IchiroThanks for your help!I'll try to reach out to Zapier.

Hi Ichiro,We got this massege throw Zapier