NX Cloud - Merge with another system greyed out

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Aaron James

• October 20, 2022 02:13

Hi there,

We are looking to merge all of our systems together across the cloud. However for some of the sites, the option to merge on the cloud portal is greyed out. It also says that it cant load the system. However, all affected servers are showing as online, and can be used without issue via the NX client software.

I suspect this is due to blocked ports somewhere, or port forwarding, but I can confirm the required ports are open (Firewall Pass List – Network Optix)

I have also run the python script tool which tells me everything I need is open. 

So why else might the cloud portal be blocked from accessing the different servers? 

Thanks

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  Norman - Nx Support

  • October 24, 2022 12:53

  Hi Aaron James

  Can you tell us more about the system? Like version, OS, etc.?

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  Aaron James

  • October 24, 2022 19:27

  Sure thing. Sorry I omitted that before.

  System 1 - Which I can see as fully online in the cloud portal, and has all options available. This has also been successfully merged with another system already.

  • Ubuntu 20.04.4
  • Intel Core i5
  • 8GB ram
  • NX witness 5.0.0.35745

  System 2 - Not able to be fully seen in the cloud portal:

  • Ubuntu 20.04.4
  • Intel Core i5
  • 8GB ram
  • NX witness 5.0.0.35745

   

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  Norman - Nx Support

  • October 25, 2022 08:05
  • Edited

  Hi Aaron James

  Can you provide the cloud IDs of each system for further investigations?
  
  To obtain your Cloud System ID please do the following:

  1 - Open your browser and navigate to the Cloud Portal (for instance http://nxvms.com)
  2 - Log in to your Cloud Account.
  3 - You will see the portal and the system tiles on your screen.
  4 - Click on the System that you want the Cloud System ID of.
  5 - The Cloud System ID is found in the URL and appended to “systems/”

  For example: https://nxvms.com/systems/3770508e-569a-423b-a61a-a85abb0ffff2
  The Cloud System ID is : 3770508e-569a-423b-a61a-a85abb0ffff2

   

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  Aaron James

  • October 25, 2022 19:27

  Thanks! 

  System one: f17bf499-040a-4430-9a3d-21e63e8fd9be

  System two: 6cca6cf3-82e1-4308-bbc1-6c98de1114c7

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  Norman - Nx Support

  • October 26, 2022 11:31

  Thank you, Aaron James,

  I have shared all information to our developers and will provide an update as soon as I know more.

  JIRA-CLOUD-9726

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  Norman - Nx Support

  • October 28, 2022 07:28

  Hi Aaron James,

  Can you check if you can merge the systems now?

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  Aaron James

  • October 30, 2022 23:00

  Hi Norman-Nx-Support

  Still no good. System is working fine apart from trying to view anything on the web portal - and more specifically - merge it

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  Norman - Nx Support

  • October 31, 2022 07:53

  Thanks, Aaron James,

  I'll provide the feedback to our team.
  In the meantime, could you add nx.verify@gmail.com to the system as an admin for further investigations?

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  Aaron James

  • November 07, 2022 00:43

  Hi Norman,

  Sorry I had a few days off. On my return, I can see I can now merge the system, and everything is now working normally. 

  Thanks!

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  Norman - Nx Support

  • November 07, 2022 10:08

  Thanks, Aaron James!

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