Self-signed root certificate EXPIRED - unable to renew it!
AnsweredThe Media Servers certificate has expired in August and the help guides tell me to restart the server and it will automatically update, but that didn't work. Even upgrading from 4.2 to 5.0 didn't work. I can't seem to find any help on this - other posts refer to SSL for HTTPS but that isn't the same as this.
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Hi Warren Bull,
If you mean the default certificate that was issued by Nx, it should be auto-renewed after upgrading to 5.0.
If you are talking about a self-signed certificate from another issuer, you need to contact the certificate provider for certificate renewal.Could you share the screenshot of the Mediaserver certificate with us? It will be more clear for us about your problem.
Thank you. -
Hi Warren Bull,
Thanks for your screenshot.
Both certificates are issued by Nx itself. However, typically it shouldn't happen.
I could just guess Nx cannot update/modify the original file for some reasons(e.g., user privilege).
Are you installed the Nx in the Ubuntu platform?
To fix this problem, please follow the instruction below:
1. Stop the mediaserver service
2. Go to the certificate path
- WindowsC:\Windows\System32\config\systemprofile\AppData\Local\Network Optix\Network Optix Media Server\ssl
- Ubuntu
/opt/networkoptix/mediaserver/var/ssl
3. Remove cert.pem.
4. Restart the mediaserver service.
I'm looking forward to your update. Thanks. -
Hi Warren Bull,
Nice to know it works on your side. Could you share which platform are you running with, Linux or Windows?
Thanks.
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