Unable to restore Archive
Answered
The long and short here is that the OS SSD Failed. I replaced that SSD fresh installed Ubuntu and WAVE. The previous SSD had the same OS and WAVE version (5.0.0). The storage array with all the footage is fine since its on a Synology NAS and I've gone into the drives and confirmed that there are thousands of .mkv files in the folders on the drives. I've created a new system on the fresh install (as i unfortunately didn't have a system db backup). Adopted all the cameras into the new system, reattached the SMB shares and done an archive and backup fast re-index. This does not restore the recordings. Following advice from the WAVE/NX KB I backed up and then removed the sqlite files (.nxdb files) from the drives and forced a Primary and Backup re-index which took about 2 hours each and after it had finished, recordings still have not been restored. I can start the site recording but its essential that that archive be recovered especially given the files actually exist. Hanwha support has been unable to help at all. They say they've "Never seen this before" and this wold be the second site I've had issue recovering an archive on like this from a hardware replacement. What is the correct process here since the predetermined process does not appear to work.
Thanks.
-
Solved it myself hopefully this helps someone else. The system creates a folder with the system ID on the storage media. each system is unique. the old system well says made a folder called xxxxxxxx and the new system made yyyyyyyy and all the old footage in xxxxxxxx was being ignored. i renamed the xxxxxxxx folder to yyyyyyyy and reindexed and wave now shows all the old footage in the timeline for each camera again. hope this helps someone else!
0 -
Hi John,
Please, for the next time, check THIS support article about preserving data.
But you figured it out correctly, the drive ID should remain the same as it was.
0
Please sign in to leave a comment.
Comments
2 comments