Hikvision PTZ Controls not working in VMS

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3 comments

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    Norman - Nx Support

    Hi Reynard Bubb,

    The best check would be to check if the PTZ controls do work in the Onvif Device manager (ODM).

    If that is the case, we want to investigate the issue, and therefore we need remote access to the device through port forwarding. If that is possible, we'll transfer this topic, to a ticket.

    If the camera also, doesn't work in ODM, then the issue should be escalated to Hikvision.

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    Reynard Bubb

    Hi Norman - Nx Support,

    Thanks for the info. I confirmed that the PTZ controls work via ODM. Can I give you remote access details via a ticket?

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    Norman - Nx Support

    The ticket was created Reynard Bubb.
    Please provide the forwarding details in the ticket.

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