NX 5.0 has a problem with Costa AV4656DN (no recording)

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8 comments

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    Norman - Nx Support

    Hi Frank Brendel,

    Can you confirm is the camera is working in the Onvif Device Manager?
    Since 5.0 this is mandatory for Arecont cameras.

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    Frank Brendel

    the customer only performed the update and did not change anything in the configuration. How does the customer get into the ONVIF Manager?

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    Frank Brendel

    Hi Norman, nice to meet you ..

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    Norman - Nx Support

    Nice meeting you as well Frank Brendel,

    It has been awhile.

    For Onvif Device Manager (ODM), please check this support article.

    Basically, it is easy. Install and open ODM in the same network as the camera. Enter the camera login credentials on the top left of ODM and the device should be able to show a live stream in ODM.

    If it plays in ODM, it should play in Nx.
    If it doesn't play in ODM, Arecont should be informed and resolve it.
    If it does play in ODM, but it doesn't in Nx, we have to investigate it.

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    Frank Brendel

    Onvif Device Manager v2.2.250 shows the Camera but no live Stream

     

    Mit freundlichen Grüßen  

    Jörn Paweldyk
    Datenschutzbeauftragter

     
       
     

    Autohaus Luchtenberg GmbH
    Ottostraße 7 • 51381 Leverkusen 

    T +49 (0)2171 / 79033 -63     F +49 (0)2171 / 79033 -33
    E Joern.Paweldyk@auto-luchtenberg.de 
    H www.auto-luchtenberg.de

    Autohaus Luchtenberg GmbH
    Sitz der Gesellschaft: Leverkusen, Deutschland
    Geschäftsführer: Julian Luchtenberg
    Amtsgericht Leverkusen | HRB 499243
     
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    Norman - Nx Support

    Hi Frank Brendel,

    In that case it should be reported to Arecont.We support Arecont devices by default as Onvif devices, so if they can stream in Onvif, they can't stream in Nx Witness.

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    Norman - Nx Support

    Hi Frank Brendel,

    As a reply to your email, so anyone can benefit from it.

    From 5.0 we support Arecont cameras based on Onvif, while before 5.0, there was a partial native integration.
    This still exists, but default for Arecont is Onvif integration from 5.0 onwards.

    And the mentioned model should be Onvif compliant:

     

    A possible workaround could be to enable arecontRtspEnabled in the advanced settings menu of the Nx WebAdmin, which can be reached through https://<serverIp>:7001/#/settings/advanced (1).

    Here you can enable the tickbox for arecontRtspEnabled (2) and click Save.

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    Frank Brendel

    Here are a news from my customer:

    Nachdem ich den Haken gesetzt hatte ist der Server eingefroren und man konnte sich weder als Lokaler User,

    noch als Domänen User anmelden.

    Erst nach der Trennung vom Netzwerk war ein anmelden wieder möglich.

    Ich habe den Haken dann wieder raus genommen und danach war eine Anmeldung wieder problemlos möglich.

    Mit freundlichen Grüßen

     

    Jörn Paweldyk
    Datenschutzbeauftragter

     
       
     

    Autohaus Luchtenberg GmbH
    Ottostraße 7 • 51381 Leverkusen 

    T +49 (0)2171 / 79033 -63     F +49 (0)2171 / 79033 -33
    E Joern.Paweldyk@auto-luchtenberg.de 
    H
    www.auto-luchtenberg.de

     

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