Unable to log in after upgrade to 5.0.0.35270

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5 comments

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    Norman - Nx Support

    Hi Dominic Ashfield,

    Would it be possible to provide remote access to the server either with TeamViewer or SSH?
    This way we can reset the password for you.

    Once confirmed we'll transfer this topic into a support ticket, so you can share the remote access details privately.

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    Dominic Ashfield

    Hi Norman,

    I can arrange a Teamviewer session to a computer that can then SSH into the server, if that works?
    Availability on my end is 8:00am-15:30pm (ACST, GMT+9:30), Mon-Thur.

    Thanks in advance!

    Kind regards,
    Dominic Ashfield

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    Norman - Nx Support

    Dominic Ashfield,

    Just transferred your topic to a ticket.

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    Nick Johnston

    We are having exactly the same issue. All accounts work including administrator accounts.

    Cannot log in as "admin" and this means we can't add another server.

    We went from 4.2.0.32840 to 5.0.0.35270

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    Ichiro

    Hi Nick Johnston,

    I have created a ticket for you, please refer to the email in your inbox and we would be able to help you.
    Thanks.

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