Trouble connecting camera over LTE
Answered
This may be outside the scope of this forum, but I'm not sure where else to ask. I have an AXIS Q6135LE that I'm trying to connect to the VMS via a Pepwave LTE modem. I can connect to the camera with AXIS companion over the modem, but not with Spectrum. It gives the below error:
Here are the ports I have forwarded on the modem:
"cbw" is unrelated. The other items are all for the camera. I can plug the camera into my LAN and it works just fine with Spectrum. So there is something being blocked by the LTE modem causing that "forbidden" error. I Wiresharked the connection while it was connected to my LAN, and there were only connections to port 554. I assume Spectrum adds the camera via port 80, and it adds the camera fine over LTE. It just can't bring up the stream.
Any ideas?
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Hi Johnathan Powell,
The first option I would do is checking if the camera is listed in our supported device list. Which I checked, and this is the case.
The second thing I would check is the ports. I assume the LTE modem is unrelated, but it is good to verify if the ports are listed as OPEN.
You can use a tool like nmap to do this verification.
The commands to check this would be:
nmap –p <port> <externalIpAddressOftheModem>
For example:
nmap –p 80 81.62.213.143
The third option I would do is following the suggestions of the Camera Diagnostics. In your case, rebooting the camera and restoring the factory defaults of the camera.
Especially since you mentioned that the camera works just fine in Axis companion, it might be that Axis Companion created some profiles, that won't work with our software. By factory defaulting the camera, all these profiles will be removed, and our software is capable of creating the profiles it requires to connect successfully.
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