NX Cloud "Unreachable"

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2 comments

  • Avatar
    Norman - Nx Support

    Hi Anders Knutsen,

    Thank you for reporting this issue.

    Could it be that you have a Firewall in use between the client and the internet?

    • Can you check the validity of the certificate for the system?
      You can check the certificate by clicking on the certificate in the Server Settings menu, tab General.
    • Can you check which certificate is used for the cloud connection?

    For Chrome:

    1. Open the Chrome browser
    2. Open the Developer Tools with Ctrl+Shit+I
    3. Select the Security tab
    4. Navigate to nxvms.com
    5. Select View Certificate
    6. A window opens, please select the Details tab
    7. Select Export... and save the certificate
    8. Share the certificate with us.

    For Firefox:

    1. Open the Firefox browser
    2. Navigate to nxvms.com
    3. Click on the padlock in the search bar.
    4. Click on Connection Secure...
    5. Click on More information...
    6. Click on View Certificate
    7. Share the output, either as screenshots or print it as PDF and share them. 
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  • Avatar
    Chris White

    I am seeing a similar issue with the DW Spectrum version as well. The version I am running is 5.0.0.35271. I am able to connect fine either locally or through a static IP. The second I turn off my port forwarding rules, I am unable to connect with DW Cloud. This wasn't the case in previous versions. I never had to configure any port forwarding rules for cloud services to work. https://drive.google.com/file/d/1th2MRbMaS49JKQWauCMsYdwLha5Gpmd3/view?usp=sharing 

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