Upgraded to v5, now unable to connect to Peclo camera

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Simon C

• July 17, 2022 10:58

Hi There

I updated my server to v5.0 today and I'm not able to connect to my Pelco D5220 PTZ camera.

I keep getting an Unauthorized error, I've tried re entering the password, deleting and re adding the device, power cycling the camera and changing the password on the camera but still no luck. 

Is there anything else I can try?

I understand its an older camera but has been working well with v4.2.

 

Cheers

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  Ichiro

  • July 18, 2022 06:54

  Hi Simon C,

  Your post will be directed to our ticket system, please provide the necessary information within the ticket and we ll check it. Thanks.

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  Ichiro

  • July 22, 2022 04:24

  Hi Simon C,

  Do you receive the ticket notification from our system?
  Your have been transferred into the ticket on our issue report, please provide the necessary information within the ticket and we ll check it. Thanks.

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  Ichiro

  • August 11, 2022 11:10

  Hi Simon C,

  As we received your message neither in ticket nor here, we will close this case.
  However, there are some suggestions still.
  
  

  This seems to be the case, however I first tried re entering the original credentials several times and this didn't work.I power cycled the camera and the server, no change.

  Maybe this is something on camera firmware?
  For example, the camera would block the login after some attempts?

   

  I then tried replacing admin with Admin, this didn't work.

  I tried changing the password on the camera but leaving admin as the username, this didn't work.

   

  The case looks like the camera locked some account for some reasons, probably you can check this will Pelco and figure the mechanism of the authentication. 

  Thanks.

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