NxCloud Connection Issue - NxWitness V5 Release

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Jordan IUNCKER

• June 29, 2022 13:56
• Edited

Hi Norman - Nx Support

Hi All,

I just updated the company's server to version 5.0

Since we updated it, we have more access to the server through the NxCloud.

The connection works with the PUBLIC IP address directly, so we don't really have a problem

I don’t really understand what happenned…

I hope you can help me quickly…
Regards

 

Loïc TONON

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  Norman - Nx Support

  • June 29, 2022 12:04

  Hi Jordan IUNCKER,

  Can you provide some more details about what you did to upgrade? And also, if you can log in on nxvms.com? If so, if you can see the system? If you can log into the system via the Nx Cloud?

  See also my comment HERE about a more or less similar report.

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  Jordan IUNCKER

  • June 29, 2022 13:49
  • Edited

  Hi Norman - Nx Support

  I use the in-client to upgrade with the build & password.

  

  This server is linked to others NxCloud account (owner)

  I use another Absys account to manage this server and other servers.
  With the owner's NxCloud account and other accounts do not have access to this server.

  ----

  - Yes I can log in on nxvms with my account.
  - No I can't see the system.

  - No I can't connect to the system via NxCloud, I can only with local adress & public ip adress

  In the server logs, I see some errors: 

  
  

  I delete the Absys NxCloud user, when I try to add it again :
  
  

  But this user is already registered to NxCloud... Because I use it to manage other servers:

  

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  Norman - Nx Support

  • June 29, 2022 14:19
  • Edited

  HI Jordan IUNCKER,

  Can you go to https://nxvms.com/cdb/system/get login with your cloud account (email & password) and share the json output? Also, please share the name of the system you want to log in to. 

  You can email the output to amsterdam@networkoptix.com.

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  Jordan IUNCKER

  • June 29, 2022 14:39

  Hi Norman - Nx Support

  I send you the output

  Regards

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  Norman - Nx Support

  • June 29, 2022 17:03

  Received it Jordan IUNCKER.

  I'll convert this topic into a ticket for further investigation.

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  Norman - Nx Support

  • July 15, 2022 08:33

  Was resolved by adding the Fortinet Firewall SSL certificate to the operating system.

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  Freddy Hoogeveen

  • July 18, 2022 09:23

  i have the same issue. how can i resolve it?

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  Norman - Nx Support

  • September 06, 2022 07:25

  Hi Freddy Hoogeveen,

  If you have the same issue, the solution is mentioned in my last reply:

  Was resolved by adding the Fortinet Firewall SSL certificate to the operating system.

  In case adding the firewall SSL certificate to the clients didn't resolve the issue, please create a new topic and we can investigate your specific case.

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