We have a setup with NX witness version 184.108.40.206860 and are using Hikvision DS-2DE3A400BW-DE cameras with firmware V5.5.802 build 210629, we are using intruder detection smart event and the metadata is not coming into NX Witness
We have had our local supplier look at it and they can see the metadata is being processed from the camera, we have try uninstalling NX witness and reinstalling, defaulting the camera but no luck.
We have the same setup on over 40 sites and it is working correctly.
We also have a DS-2CD7A26G0-IZSY/P ANPR camera on this system and the ANPR event metadata is coming into NX correctly.
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