DH-TPC-BF1241 Integration

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    Anderson Chang

    Hi Brad D,

    Please find the replies to your two inquiries below:

    I cannot add the visual image and thermal Image, as it requires two licenses each.

    Regarding this issue, I would need to gather some information about the camera first. 
    Please go to the Camera Settings > General page of DH-TPC-BF1241 on the Nx Client, then take and share the screenshot of this page with us.

     

    Also, i cannot do any of the advanced in camera analytics alerts, specifically fire alerts.

    Recently, we have noticed that some Dahua cameras fail to return the supported analytics events to the request sent from Nx Witness. In some cases, rebooting the camera may temporarily solve the issue, but the issue may occur again after some time.
    It is likely that you are suffering from the same issue, however, we will need your help to verify the issue. Please follow the below instructions to provide for verifying the issue:

    1. Pick and remember the IP address of one of the DH-TPC-BF1241 cameras.
    2. Remove the camera you picked from the Nx Server.
    3. Start the *Wireshark to capture the packets between the Nx Server and the camera.
    4. Add the camera back to the Nx Server.
    5. Check whether the analytics events are available in the Event Rule and take a screenshot.
    6. Stop the Wireshark and save the captured packets file.
    7. Remove the camera again, reboot the camera, then repeat step 3. to 6. for the second round of packet capturing.
    8. Share the packet files and screenshots with us.

    * Please refer to this support ARTICLE for using the Wireshark to capture the packets.

     

    Thank you.

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    Brad D

    So, i found that the issue is with two different (similar models) the Bullet, and the Turret.

    The Turret model DH-TPC-DF1241 Adds Correctly Needing 1 licence

    The Bullet Model DH-TPC-BF1241 Adds Incorrectly Needing 2 Licences

     

    Also, the Analytics work, but none of the thermal analytics work, it would be amazing to not have a workaround to get this data into NX, as ive done four projects with nearly 50 of these devices, and have to work around for each one to get events into NX and it sucks!!!

    Thanks!

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    Norman - Nx Support

    Hi Brad D,

    Please follow the steps as described below:

    1. Remove the device from the system.
    2. Stop the mediaserver application and paste the resource_data.json file in this LINK at the following location:
      For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
      For Linux: /opt/networkoptix/mediaserver/bin/
    3. Now start the mediaserver application again.
    4. Add the device again.

    To stop and start the media server, please do it as follows:

    For Windows: Open the task manager, select tab ‘Services’ find the mediaserver application, right-click and select; Stop or Start

    For Linux: Open the terminal (Ctrl+Alt+T) and enter the following command; sudo service networkoptix-mediaserver stop or sudo service networkoptix-mediaserver start.

    After this, the request should be fulfilled. 
    Please confirm, and we will add it to a future patch.

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    Brad D

    Really grateful for the response!

    However the link gives me a 404 error :(

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    Norman - Nx Support

    Hi Brad D,

    I fixed the broken link, my apologies.

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    Norman - Nx Support

    Hi Brad D,

    So far, we haven't received the confirmation, meaning that eventually the provided fix will void.

     

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    Brad D

    Confirmed Working!

     

    Thanks.

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    Norman - Nx Support

    Thank you for the confirmation Brad D.

    I asked the developers to add the fix to the upcoming 5.0_patch.

     

    JIRA-VMS-34611

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    Brad D

    So i have servers updated to 5.0.32576

    has this fix been implemented? I can no longer download the resource json files and have two more servers with cameras that need this patch

     

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    Norman - Nx Support

    Hi Brad D,

    The patch should be published soon (most likely this week) and should include the fix.

    You also can use THIS link to get a relevant resource_data.json file.

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    Brad D

    Great.

    This resource data file worked great.

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