Failed camera request
Completed
Summary: Currently using a pi 4 with at the moment 2 POE cameras. On the network is just the Pi, cameras, router, and my laptop. I can interact with the cameras fine if I go to their respective web pages, but Witness cannot show the stream. It detects them, but fails to display the stream. I've gone through the camera settings, witness's setting, the trouble shooting guides, but to no avail. It just gives me the same error:
FAILED: Camera request "GetVideoEncoderConfigurationOptions" failed with error "Fault info. Reason: No such configuration exists.. Additional: SOAP-ENV:Sender. Sub info: "http://www.onvif.org/ver10/error":InvalidArgVal. ". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.
Tried looking on onvif's website, but apparently this error is not a standard. The ONVIF device manager also seems to not find any problems from what I can see.
Environment:
Nx Witness Version: 4.2.0.32840
Client OS: Windows 7 Professional version 6.1 build 7601
Server: raspberry PI 4b 8g with raspbian version 11
Network Topology: 2 IP POE cameras (Middle speed dome camera Model: ES-IP46F), TP-Link 5 port POE+ switch, Cisco wireless router, and a dell laptop from the middle ages. This is without access to the internet. If I have to connect to my works network then it may need a second post.
Special features: While all of this has been connected to the internet before for updating and download, the system is offline.
Any assistance would be greatly appreciated
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Hi Ryan Marietta,
You did default the device, right?
Also, are the camera connected to a single system, or are they connected to another VMS or NVR?
Can you successfully open the streams in the Onvif Device Manager?
Also, I noticed that the cameras can provide H.264 and H.265. Does it make a difference if you use either one of the codecs?
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The two cameras I'm using are not connected to any other VMSs or NVRs.
The Onvif Device Manager is running fine. I didn't notice anything off or see anything indicating something was wrong. The stream showed just fine.
I've tried each of the video settings (its provides two different options for H.264 and H.265), and I've tried doing that and resting it before changing it each time. I've messed with the fps, and any other settings I could find. The only thing I found odd about these cameras is that you are stuck with 1920x1080 resolution.
I've honestly found myself stumped at this moment with the things I could mess with. These don't even seem to have an actual website for the cameras, so i'm thinking of just trying different cameras and hoping that will fix the issue.
thank you
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Hi Ryan Marietta,
Would it be possible to provide remote access to these devices through port forwarding, so we can investigate the issue? If so, I'll transfer this topic into a support ticket, so you can share the credentials privatly.
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