NX Mobile notifications received twice

Answered

Alexander

December 15, 2021 14:08

Hi, 

since some time every mobile notification send via the rule engine is received twice on Nx Mobile even though the server event log indicates only a single notification was sent. 

So far I tried relinking the server to NX Cloud, reinstalling NX Mobile for iOS, toggling notifications in NX mobile. 

Versions used: NX Server 4.2.32840, NX Mobile 21.1.34070 on iOS 15.2. 

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  Marcel van Bergen

  January 05, 2022 14:42

  What I also did is remove the app, restart the iphone and re-install. I had one more app that showed notifications twice and after searching found that there are many issues with iOS notifications and re-installing was one of the recommendations.

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  Norman

  • Network Optix team

  December 15, 2021 15:32

  Hi Alexander,

  I'm doubt the issue is related to the Mobile client.
  Can you share a screenshot of the rule you created that show the Event and the Action?

   

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  Alexander

  December 16, 2021 06:37

  Hi, 

  that's what I was thinking too, but the issue occurs even after I removed every rule and created a single new one. 

  

  Checking the Event Log for the rule, there is also ony one occurence but two notifications arrive at the mobile client. 

   

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  Norman

  • Network Optix team

  December 16, 2021 08:35

  Hi Alexander,

  See THIS reply in another topic about the same subject, that explains the behavior you noticed.

  Change the interval of action to Instant and you won't get one additional notification after the dwell time.

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  Alexander

  December 16, 2021 10:29 Edited

  Hi Norman

  thanks for pointing me to the topic. I agree with the other users that the described behavior with +1 notifications is undesired. 

  However, the double notification still occurs, even with interval of action set to instant. I created a Generic Event rule that can be triggered through the API testing tool. It correctly creates a single notification in the desktop client when action is set to "show desktop notifications". When the action is set to "send mobile notification", it instantly creates two mobile notifications on the iOS device when triggered. 

  

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  Marcel van Bergen

  December 19, 2021 11:04

  Hi Alexander and Norman,

  I can confirm that mobile notifications are still sent twice to iOS devices. On my Android mobile app I receive the notifications correctly (only once) and single triggers produce two notifications on iOS.

  Client & Server: 4.2.0.32840

  iOS app: 21.1.34070 (this one receives notifications twice)

  Android app: 21.1.34070 (this one receives notifications correctly, once per trigger)

  So looks like this issue is in the iOS backend or app.

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  Norman

  • Network Optix team

  December 20, 2021 10:00 Edited

  Hi Alexander and Marcel van Bergen,

  Thank you. The issue was reproduced and is a work in progress for our developers.

  I'll update this thread as soon as I know more.

   

  JIRA-VMS-30224

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  Marcel van Bergen

  January 05, 2022 11:44

  As per today I am recieving only one notification per event. App was updated to 21.2.34193 however I suspect it was a backend issue. Thx

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  Alexander

  January 05, 2022 11:52

  I still receive them twice with 21.2.34193

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  Norman

  • Network Optix team

  January 10, 2022 09:04

  Hi Alexander,

  My apologies for the delayed response, I was on my holiday leave.

  Did you follow the suggestions of Marcel van Bergen? If so, did this resolve the issue for you as well?

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  Alexander

  January 10, 2022 09:26

  Hi, 

  I just tried that and it does indeed fix the problem. 

  After reinstalling the app, notifications are no longer received twice. 

  Thank you for your help. 

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