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    Norman - Nx Support

    Hi Nhu Dang,

    You have to delete the items in the mediaserver configuration file.

    For Windows:
    1. Open Registry Editor (Windows key → regedit)
    2. Navigate to

    HKEY_LOCAL_MACHINE\SOFTWARE\Network Optix\Network Optix Media Server

    3. Find and delete the following attributes:
    a. serverGuid
    b. guidIsHwid=yes

    4. Close Registry Editor.

    For Linux:
    1. Open Terminal (Ctrl+Alt+T)
    2. Change the directory:

    cd /opt/networkoptix/mediaserver/etc

    3. Edit the configuration file:

    sudo nano mediaserver.conf

    4. Find and delete the following attributes
    a. serverGuid
    b. guidIsHwid=yes

    5. Save and close the configuration file.

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