Hikvision IDS-7208HQHI-M1/S(C) License issue

Answered

Jasper

November 06, 2021 08:39

Hi!

I have a client which has a Hikvision IDS-7208HQHI-M1/S(C) Turbo Acusense DVR.
They want to be able to integrate the DVR in to there NX Witness system. I bought 2x encoder license to be able to pull 8 analog streams in to NX Witness. 

When I try to activate recording the system asks for professional licenses.

Is there something wrong with the integration of this particular DVR?

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• 

  Norman

  • Network Optix team

  November 06, 2021 08:47

  Hi Jasper,

  Please share a screenshot of the Camera Settings menu, tab General, that show Vendor, Model, and Firmware and I'll see if we can offer a solution.

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  Jasper

  November 06, 2021 08:49

  Hi Norman,

  Thanks for your quick reply!

  

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  Norman

  • Network Optix team

  November 06, 2021 09:13

  Hi Jaspert

  Please, try this file;

  https://www.udrop.com/67cw/resource_data.json

   

  Put it on the following location;

   

  For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
  For Linux: /opt/networkoptix/mediaserver/bin/

   

  Stop the NX Mediaserver, remove the DVR from the system, start the NX Mediaserver again and add the DVR again. Now it should use encoder licenses.

   

  Ps. I'm doing this from my phone, so the reply is a bit rudimentary. My apologies for that.

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  Jasper

  November 06, 2021 09:26

  I deleted the DVR, put the file in the location with the name resource_data.json and rebooted the mediaserver but still with the same result.

  

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  Norman

  • Network Optix team

  December 01, 2021 13:18

  It appeared to be the wrong license that was applied and was resolved by the reseller.

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