DAHUA ITC237-PW6M-IRLZF-C2 appears as general instead of Dahua

Answered

christophe cavalier

October 27, 2021 07:48

Hello, 

Nx Witness: 4.2.0.32840

camera: Dahua ITC237-PW6M-IRLZF-B

Dahua LAPI cameras appears on Nx as general and not as Dahua. That makes  me impossible to create analytics rules for LAPI on Nx.

ITC cameras

other Dahua cameras

 

no analytic rules available

upgrade and downgrade is not working on cameras to change firwware.

Any idea of could be done?

thanks

0

• 

  Norman

  • Network Optix team

  October 27, 2021 07:59 Edited

  Hi christophe cavalier,

  I created a file, which you can download HERE, which should make the DAHUA ITC237-PW6M-IRLZF-C2 cameras behave like a Dahua camera for the analytics part.

  After you downloaded the file, please follow the steps as described below:

  1. Remove the device from the system.
  2. Stop the mediaserver application and paste the resource_data.json file in the attachment at the following location:
     
     For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
     For Linux: /opt/networkoptix/mediaserver/bin/
     
     
  3. Now start the mediaserver application again.
  4. Add the device again.

  To stop and start the media server, please do it as follows:

  For Windows:

  1. Open the Task Manager
  2. Select tab Services find the Mediaserver application,
  3. Right-click and select; Stop or Start.

  For Linux:

  1. Open the terminal (Ctrl+Alt+T)
  2. Enter the following command;
     sudo service networkoptix-mediaserver stop
     or
     sudo service networkoptix-mediaserver start

  After this, the request should be fulfilled, and the device should have the ability to use the Dahua analytics. Please confirm if this works for you, so we can add it to our source code as well and provide a permanent fix in one of the upcoming patches.

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• 

  christophe cavalier

  October 27, 2021 10:13

  Hi Norman, 

  it has worked prefectly. 

  

  analytics rules are now available.

  

  thank you

  0
• 

  Norman

  • Network Optix team

  October 27, 2021 11:28 Edited

  Awesome christophe cavalier!

  I will add this to our resources, and hopefully it will make it into the next 4.2 public patch, otherwise the one after the next. 

  JIRA-VMS-29393

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