Operator time limit based on role

Planned

Tim Huskisson

October 06, 2021 03:47

I know you can set a time limit on users being logged into systems, however, it is not granular enough to really be useful. It would be great if this time limit can be applied at the role or individual user level.

 

 

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  Tim Huskisson

  October 06, 2021 03:49

  @...

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  Veronika Nazarova

  October 28, 2021 12:20

  Hello Tim Huskisson 

  Apologies for the delay. So you suggest to set session limit for each user individually or based on user's role, correct? Can you share any user stories? How session limit depends on user role in your case?

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  Tim Huskisson

  October 28, 2021 19:54

  Hi Veronika

  Role or user based would not matter.
  My use story is for a current multi-site client, they were upgraded to NX last year, they operate 3 remote sites that are connected via satelite/4G and they need to limit how long people stay remolty connected to each site so that they do not tie up the available bandwidth.
  Their previous solution meant general staff could only connect for 10 minutes and then they were logged out, the admin had 1hr.

  More generally speaking it would be handy across the board, even to be looked at as "limit remote session time" so users when connected remotely were disconnected after minutes.

  Tim

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  Veronika Nazarova

  October 28, 2021 21:56

  Thanks for clarification, Tim. 

  I'm not sure if it's a good idea to adopt session duration setting for your case, but maybe some kind of session inactivity timeout would work for you? If we call user interaction with the client "user activity" (so pulling video from camera won't be "user activity") and limit the time connection is alive while user is inactive, seems like it may solve your problem.  

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  Tim Huskisson

  October 28, 2021 23:37

  Hi Veronika

  The inactivity option doesn't work. We tried this already, the client does not want "people watching" happening - IE managers or staff logging into these remote sites and having the connection left open whilst they are doing other things - they want them to be logged out after <x> minutes.

  With the pause video option, as soon as the PC is active or the window is moved, the video reconnects. 
  This is not a deterrent enough to stop people from having the client open all the time as they do not have to go back through the login process again. 

  Tim

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