Can't receive video frame on panorama camera.

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10 comments

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    Norman Graafsma

    Hi Jason Shim,

    Please tell us a bit more. Please check out our support article about how to submit a support request.

    1. What brand/model camera are you trying to connect?
    2. Is the camera discovered as a single sensor device or as a multi-sensor device?
    3. What version of Nx Witness are you using?
    4. What OS is the Nx Witness mediaserver running on?

    JIRA-VMS-28374

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    Jason Shim

    Hi, 

    1. What brand/model camera are you trying to connect?

    - Digital Watchdog DWC-PZ21M69T

    1. Is the camera discovered as a single sensor device or as a multi-sensor device?

    Yes, DW Spectrum discover these models as single sensor device

    1. What version of Nx Witness are you using?

    DW Spectrum 4.2.0.32842 

    1. What OS is the Nx Witness mediaserver running on?

    Windows 10 Pro

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    Norman Graafsma

    Hi Jason,

    Thank you.

    Is it possible to forward the camera, so we can add it to our test environment?
    Is so, please let us know, and we will convert this topic into a support ticket, so you can share the login credentials privately.

     

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    Norman Graafsma

    Hi Jason Shim,

    We have not heard back from you in a while, so we are going to assume your question has been resolved and set this topic to 'Answered'.

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    Jason Shim

    Hi,

    I'll send you the camera connection info today.

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    Jason Shim

    Hi,

    I'm ready to send connection information.

    Where can I write the info to?

    I can see this post without signing in.

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    Norman Graafsma

    Hi Jason Shim,

    My colleague has created a support ticket on your behalf one hour ago. 

    Please reply to the notification you received from that and share the credentials there.

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    Andrey Terentyev

    Hi,

    It seems to be a bug.

    Will update here once a solution is found.

     

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    Ondricka Ernestina

    Hello, I’ve had my pixel 3a for a good while now but the one thing I miss from my old phone is the ability to take vertical panorama pics with the camera, is there any possible way for me to take those pics with a pixel camera?

     

     

    MyAARPMedicare Login

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    Andrey Terentyev

    Hello Ondricka Ernestina ,

    Please, create a separate thread on the forum.
    Here is a very helpful link on how to create a request in order to get the valuable solution ASAP.
    https://support.networkoptix.com/hc/en-us/community/posts/360039290494-How-to-submit-a-support-request-

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