Not receiving Nx Cloud Activation Email

Completed

July 09, 2021 03:49

I have tried to resend multiple times, but I don't seem to get the activation email in my mailbox. I looked in spam/junk folders as well.

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21 comments

Roman Yuldashev

July 09, 2021 09:09
Hello Ashish Singh,

Tell us please, when did you try to activate your account? If it was a long time ago, try again.

Try using the "Forgot Password" --> "Reset" option for your Email.

If it does not work, verify whether the letter comes to temporary mail. You can use temporary mail HERE.
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Mark Humphries

July 19, 2021 01:54
I to am experiencing the same issue. For the last 3 days I have tried several times to get the activation email. I have tried the forgot password option.

nothing comes through. have checked both inbox and junk
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Gerhard Kosira

July 22, 2021 17:54
I have send tody, 4 activation for new Account.

But I never recive activation email !
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Mark Humphries

July 23, 2021 01:52
I have also tried with the 'Temporary mail' as suggested above, email does arrive.

So why does it not arrive in my private email. Private email is a corporate Office 365
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Mark Humphries

July 23, 2021 01:59
Just another update.

I have found something interesting!!!

When I login to mail via the web and check my junk mail, there are many emails there, including the NX cloud.

When I look in my outlook client, there are only a few emails, none are from NX cloud!!!

anyway, account now activated.
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Norman - Nx Support

July 23, 2021 08:02

Edited
Hi Ashish Singh,

Could you check it again?
We found something and made some changes, and it should work now.
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Oskar Domin

August 10, 2021 02:21
Just reviving this thread as am having widespread issues signing my clients up to the NX Cloud - have not received a confirmation email for the last 5 new clients. Is there a known issue at the moment? These are both corporate and private email addresses

I have used the temporary mail link to test and the activation email appears instantly.
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Wendy Chuang

August 16, 2021 07:55
Hi Oskar Domin,

Just get the latest update from our partner in Oceania that the problem is related to the mail provider(Office 365). You should be able to get the activation mail after adding our domain (networkoptix.com) into the whitelist.

Please let us know if you still have a problem during the activation process.
Thank you.
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Logical Services

December 07, 2021 04:56
Restarting this thread.

I am also experiencing this issue.

Nothing in my spam, Tried Temp Mail with no result.

I tried sending a test email and it worked fine.

Is there an issue on the sender side?
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Norman - Nx Support

December 07, 2021 12:24

Edited
Hi Logical Services,

I managed to reproduce the issue and reported it to our cloud developers.
I'll update this topic as soon as I know more.

JIRA-CLOUD-8371
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Gerhard Kosira

December 07, 2021 14:14
Yes , it´s not Work !!

Nx Cloud Activation Email dont work
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Norman - Nx Support

December 07, 2021 14:32
Hi Gerhard Kosira,

I have changed your font size, since your letters were rather big.
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Norman - Nx Support

December 08, 2021 08:17
Hi Logical Services and Gerhard Kosira,

Can you check the issue from your side and share the results?
From our side, everything seems to be resolved.

The reason was an issue at Amazon Web Services (AWS) where we host our cloud servers. These issues seem to be resolved by now;

For more information see: https://status.aws.amazon.com/
For your information, we also have a cloud status page ourselves: https://status.nxvms.com/
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Logical Services

December 08, 2021 10:46
Yes it's working fine now. I received my activation email. Thankyou
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Peter Pou

December 08, 2021 23:39
There still seems to be a problem receiving the activation email.
have tried setting up 2 different accounts on 2 different devices. Still no joy.
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Norman - Nx Support

December 09, 2021 08:48

Edited
Hi Peter Pou,

I just verified it, and it is still working from our side.

Could it be that the email addresses you used are a Microsoft domain or linked to this?
It might sometimes happen that Microsoft doesn't allow AWS communication and return with an HTTP 500 message.

JIRA-CLOUD-8393
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Peter Pou

December 09, 2021 09:00

Edited
Hi Norman

One is tied to a Microsoft 365 account but the other test email that I tried isn't at all

I have just hit the "resend activation email" and still nothing.
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Adam Shaw

May 17, 2022 00:24
To Support - I am having the same issue - Office 365 account, no activation email, nothing in Junk.

I'm currently having to use a temporary account. Need this fixed please.
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Norman - Nx Support

May 17, 2022 07:16
Adam Shaw,

You duplicated your request, so I replied HERE and converted your reply into a support ticket to collect more information.
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Hugh Smith

August 21, 2022 23:57
I've got the same issue today. I have an authenticated smtp account in an office 365 domain that is working for other apps and services but will not send email out via NX Witness. The connection times out.

Since this is the most widely used email platform in the world you may wish to prioritse fixing this as this thread is a year old.
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Norman - Nx Support

December 22, 2022 11:08
Hi Hugh Smith,

Is this issue still relevant?
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