1 out of 8 cam's loss of recording

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M van Amelsvoort

• July 30, 2020 11:09

Well on my system where i run 8 camera's with recording i have one cam that is losing recording after a while.

System runs 6 cam from myself and 2 from a neigbour so i got cross viewing.

Now it is that one of the camera's from my neighbour records perfect but after a few day's or weeks it stops recording and the other camera's stil keep recording. When i do a restart of the server the camera begins recording again.

I found this problem when past weekend there was a armed robbery in my street.

The cops who asked for video said that is was a great system and easy to use. So that was a big compliment to Network Optix.

 

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  Ichiro

  • July 30, 2020 11:22

  Hi M van Amelsvoort,

  Thanks for your feedback. May we know which brand of the camera you/your neighbors are using?
  Do you configure the camera in Motion recording or Always recording?
  
  How do you resume the camera back to record?
  Last, if possible, can you also let us know the version of your Nx on site/your home?
  
  

  Thanks for your assistance.

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  M van Amelsvoort

  • July 30, 2020 11:39

  The camera that keeps losing recoring is a Hikvision DS-2CD2012-I

  All camera's are on Motion recording.

   

  Version of NX V 4.0.0.29987

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  Ichiro

  • July 31, 2020 09:25

  Hi M van Amelsvoort,

  Thanks for your answer. 

  Can you also update the camera firmware to the latest version? (If applicable)

  Since the Nx Witness v4.1.0 has been released, is it possible you can update the Nx Witness as well?
  https://my.networkoptix.com/#/download

  After you updated the Nx Witness, please delete the camera and re-add back.
  Please let me know if the issue persists then.

   

  Thanks

   

   

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  Norman - Nx Support

  • August 17, 2020 08:41

  Hi M van Amelsvoort,

  Was this issue resolved by updating to 4.1? 

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  M van Amelsvoort

  • August 17, 2020 09:18

  Testing the new software.
  Camera is still recording so fingers crossed that the problem is solved.
  I'll keep you informed.

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  Norman - Nx Support

  • August 17, 2020 11:47

  That's good to hear M van Amelsvoort. 
  Please update this topic as soon as there is something we need to check. 

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  M van Amelsvoort

  • August 31, 2020 07:18

  Toppic can be closed.
  After the new update of NX all problems i had are gone.
  Thanks for the support.

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