"Finishing systems merge"... for the past month

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Luke McFadden

• July 28, 2020 03:45

Greetings.  Posting here at the direction of Andrey Terentyev. 

A few months ago, I had some troubles with one of our systems.  There's a long support ticket related to that (it was related to restoring an individual server config that was a part of a larger, multi-server cloud system).  Since then, I've been unable to access the system via nxvms.com, I just get the message, "Finishing systems merge".  Even by API call to the system, I am seeing that it is not yet fully merged:

 

"accessRole":"owner",
"authKey":"_removed_",
"capabilities":{},
"cloudConnectionSubscriptionStatus":true,
"customization":"default",
"id":"5879efa1-b679-432e-98c4-bebd656e17cb",
"lastLoginTime":"1595816651801",
"mergeInfo":{
"anotherSystemId":"68976cc8-dfb4-45a4-821b-469c584476c1",
"role":"master",
"startTime":"1583151614891"
},

 

Please advise how to resolve this issue.

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  Andrey Terentyev

  • July 29, 2020 11:28

  Hi Luke,

  When did it happen? Which date?

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  Luke McFadden

  • July 29, 2020 11:45

  Andrey. The ticket that I replied to had the detail specifics of the previously problem. It was several months ago, and I haven’t used nxvms.com since remerging the systems.

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  Andrey Terentyev

  • July 29, 2020 11:54

  Luke,

  > I just get the message, "Finishing systems merge".

  Can you share a screenshot of your account interface in the Cloud demonstrating this message?

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  Luke McFadden

  • July 29, 2020 13:03

  Sure thing. https://postimg.cc/cgd3cb7q

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  Andrey Terentyev

  • July 30, 2020 12:53
  • Edited

  Thanks,

  Is Cambodia the target system or the source system in your merge attempt?
  When you log into Nx Desktop do you see all the servers in one system? Are all the servers accessible and manageable?

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  Norman - Nx Support

  • August 17, 2020 09:12

  Luke McFadden,

  What is the status? Do you still need help with this issue? 

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