How to get RTSP Stream on Nx Server

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  • Avatar
    Wendy Chuang

    Hello Sir,

    Sorry that we're unable to identify the issue with the current information.

    Could you share more detailed to us?

    1. Camera Vendor/model and codec

    2. VLC and Nx server log: You may be able to find them by below instructions:
    - VLC log: Tools > Messages 
    - Server log: https://support.networkoptix.com/hc/en-us/articles/115011223427-Finding-the-Server-Log

    Thank you.

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    Omer Lev

    Hey.

    1. Hikvision DS-2DE4A320IW-DE (PTZ) and Hikvision DS-2CD2342WD-I (Turret) - both are using H.264 connecting to Nx through ONVIF.

    2. I removed the IP from the logs

    VLC Logs

    live555 error: Failed to connect with rtsp://x.x.x.x:7001/0fd34245-296e-2033-4edf-09793f5e288e?stream=-1
    satip error: Failed to setup RTSP session

    Nx Server Logs

    WARNING nx::vms::server::analytics::MetadataHandler(0x11443aac648): Unable to find descriptor for nx.hikvision.videoloss
    2020-04-23 19:52:22.996 edc WARNING nx::vms::server::analytics::MetadataHandler(0x11443aac648): Unable to find descriptor for nx.hikvision.videoloss
    2020-04-23 19:52:23.309 edc WARNING nx::vms::server::analytics::MetadataHandler(0x11443aac648): Unable to find descriptor for nx.hikvision.videoloss
    2020-04-23 19:52:23.606 edc WARNING nx::vms::server::analytics::MetadataHandler(0x11443aac648): Unable to find descriptor for nx.hikvision.videoloss
    2020-04-23 19:52:23.902 edc WARNING nx::vms::server::analytics::MetadataHandler(0x11443aac648): Unable to find descriptor for nx.hikvision.videoloss
    2020-04-23 19:52:24.215 edc WARNING nx::vms::server::analytics::MetadataHandler(0x11443aac648): Unable to find descriptor for nx.hikvision.videoloss
    2020-04-23 19:52:24.512 edc WARNING nx::vms::server::analytics::MetadataHandler(0x11443aac648): Unable to find descriptor for nx.hikvision.videoloss
    2020-04-23 19:52:24.808 edc WARNING nx::vms::server::analytics::MetadataHandler(0x11443aac648): Unable to find descriptor for nx.hikvision.videoloss
    2020-04-23 19:52:25.121 edc WARNING nx::vms::server::analytics::MetadataHandler(0x11443aac648): Unable to find descriptor for nx.hikvision.videoloss
    2020-04-23 19:52:25.418 edc WARNING nx::vms::server::analytics::MetadataHandler(0x11443aac648): TOO MANY SIMILAR MESSAGES: Unable to find descriptor for nx.hikvision.videoloss
    2020-04-23 19:52:26.058 ee8 INFO nx::network::cloud::relay::ConnectionAcceptor(0x11446501a40): Cloud connection from 109.66.90.244:54012 has been accepted. Info: relay http://f66f25db-7c32-b3c7-f6d3-cbaed22c2e63.85068b48-e4e1-4367-841e-758d6ac00caf@relay-fr.vmsproxy.com
    2020-04-23 19:52:26.402 1fbc WARNING QnRtspConnectionProcessor(0x11451d43e60): Failed to play rtsp session, resource not initialized
    2020-04-23 19:52:29.760 ee8 INFO nx::network::cloud::relay::ConnectionAcceptor(0x11446501a40): Cloud connection from 109.66.90.244:54017 has been accepted. Info: relay http://f66f25db-7c32-b3c7-f6d3-cbaed22c2e63.85068b48-e4e1-4367-841e-758d6ac00caf@relay-fr.vmsproxy.com
    2020-04-23 19:52:29.760 ee8 INFO nx::network::cloud::relay::ConnectionAcceptor(0x11446501a40): Cloud connection from 109.66.90.244:54016 has been accepted. Info: relay http://f66f25db-7c32-b3c7-f6d3-cbaed22c2e63.85068b48-e4e1-4367-841e-758d6ac00caf@relay-fr.vmsproxy.com
    2020-04-23 19:52:36.603 ee8 INFO nx::network::cloud::relay::ConnectionAcceptor(0x11446501a40): Cloud connection from 109.66.90.244:54023 has been accepted. Info: relay http://f66f25db-7c32-b3c7-f6d3-cbaed22c2e63.85068b48-e4e1-4367-841e-758d6ac00caf@relay-fr.vmsproxy.com
    2020-04-23 19:52:36.946 19a8 WARNING QnRtspConnectionProcessor(0x114464b8920): Failed to play rtsp session, resource not initialized
    2020-04-23 19:52:37.009 1650 INFO ThirdPartyStreamReader(0x11448cb0180): got stream URL rtsp://x.x.x.x:7001/0fd34245-296e-2033-4edf-09793f5e288e?stream=-1 for camera rtsp://x.x.x.x:7001/0fd34245-296e-2033-4edf-09793f5e288e?stream=-1 for role 1
    2020-04-23 19:52:37.431 1650 INFO ThirdPartyStreamReader(0x11448cb0180): got stream URL rtsp://x.x.x.x:7001/0fd34245-296e-2033-4edf-09793f5e288e?stream=-1 for camera rtsp://x.x.x.x:7001/0fd34245-296e-2033-4edf-09793f5e288e?stream=-1 for role 1
    2020-04-23 19:52:43.382 ee8 INFO nx::network::cloud::relay::ConnectionAcceptor(0x11446501a40): Cloud connection from 109.66.90.244:54034 has been accepted. Info: relay http://f66f25db-7c32-b3c7-f6d3-cbaed22c2e63.85068b48-e4e1-4367-841e-758d6ac00caf@relay-fr.vmsproxy.com
    2020-04-23 19:52:44.569 ee8 INFO nx::network::cloud::relay::ConnectionAcceptor(0x11446501a40): Cloud connection from 109.66.90.244:54035 has been accepted. Info: relay http://f66f25db-7c32-b3c7-f6d3-cbaed22c2e63.85068b48-e4e1-4367-841e-758d6ac00caf@relay-fr.vmsproxy.com
    2020-04-23 19:52:47.194 ee8 INFO nx::network::cloud::relay::ConnectionAcceptor(0x11446501a40): Cloud connection from 109.66.90.244:54040 has been accepted. Info: relay http://f66f25db-7c32-b3c7-f6d3-cbaed22c2e63.85068b48-e4e1-4367-841e-758d6ac00caf@relay-fr.vmsproxy.com
    2020-04-23 19:52:47.569 2570 WARNING QnRtspConnectionProcessor(0x11451f8a3f0): Failed to play rtsp session, resource not initialized

    Screen Shot from Nx Desktop

     

     

    Let me know if you need any additional information.

    Thanks

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  • Avatar
    Wendy Chuang

    Hi Sir,

    Thanks for the information. Sorry that I've removed the screenshot of your Nx desktop because it contains your public IP.

    Are you willing to provide the remote access of your server machinie? It will be helpful for us to check your case effeciently.

    Thanks.

     

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  • Avatar
    Omer Lev

    Hey Wendy,

    Yes, I'd like to share remote access for the server. Is it possible to schedule it? Where should I send the remote access details?

    Thanks

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  • Avatar
    Wendy Chuang

    Hi Omer,

    After checking your server, we notice that the option "Encrypt Video traffic" (The option could be found from the System Administration > General tab) is enabled in your server. VLC is not expected to play the encrypted stream.

    I have disabled it temporary and confirmed transcode stream is able to play now.
    Thanks for your time and cooperation.

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