Version 4 with Hikvison ANPR

Answered

Kirk Scorgie

January 17, 2020 08:34

Hi 

We have upgraded three sites with version 4 where we have Hikvision DS-2CD4A26FWD-IZS/P 2MP Low Light ANPR IR Camera we have a rule to create a bookmark for the LPR analytic from the camera it works perfectly fine in version 3.2 but when we have it running in version 4 we are getting a error below. and the rule doesn't work.

 

1

• Official comment

  

  Norman

  • Network Optix team

  January 17, 2020 10:17

  Hi Kirk,

  The notification is unrelated to the other issue you describe. 
  This notification error doesn't affect the performance of the system and will be resolved in the next patch we will release. 

  If the LPR rule doesn't work, you could try to reboot the server. Wait a moment so there is time enough for the initialization and check it again. Please let us know the results. 
• 

  Kirk Scorgie

  January 18, 2020 02:42

  Hi

  Rule is still not creating the bookmark even after a reboot

  But is working fine in version 3.2

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• 

  Norman

  • Network Optix team

  January 22, 2020 08:12

  Kirk Scorgie

  I noticed that you closed the support ticket as 'Solved'. 
  Can you tell us what you did to resolve the issue? 

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• 

  Tim Huskisson

  February 04, 2020 06:27

  I get the same error, would be good to know what the issue is/what the fix was

   

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• 

  Norman

  • Network Optix team

  February 04, 2020 09:16

  Hi Tim, 

  It is a bug that will be resolved in the next patch that we will be releasing soon. 

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• 

  Kirk Scorgie

  February 04, 2020 09:44

  Hi Tim

  Check or recreate the event rule to apply to “other lists” then it should work

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