Cloud notification for offline DVR?

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7 comments

  • Avatar
    Norman Graafsma

    The Nx cloud is under constant development and this is certainly one of the features considered, but not yet fixed on the roadmap. 

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    paul chandler

    Jeff, 

    In the meantime, perhaps UptimeRobot? they have a free plan.

    Email alerts when down and restored. I set it to ping port 7001 

    Ex

    From: Uptime Robot [mailto:alert@uptimerobot.com]
    Sent: Wednesday, February 6, 2019 5:30 AM
    To: paul@denversecuritycamera.com
    Subject: Monitor is UP: FarmDVR

     

    Hi,

    The monitor FarmDVR (x.x.x.x) is back UP (Port Is Listening) (It was down for 4 hours, 11 minutes and 48 seconds).


    Have a great day,

    Uptime Robot
    http://uptimerobot.com
    http://twitter.com/uptimerobot
    http://facebook.com/uptimerobot

    P.S. Get notified of downtime faster (1-minute checks) with the Pro Plan for only $4.5/month (for details: http://uptimerobot.com/pricing).

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    Jeff Jones

    It looks like UptimeRobot requires a static IP for monitoring? Unless they have a reporting app and I missed it. So I guess it wouldn't really work for customers running behind a dynamic IP.

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    paul chandler

    True, for customers ISP's that change their WAN IP's often, you would have to use some kind of DDNS service and use the hostname instead. For the most part though, the public IP wont change unless there is an extended power outage that outlasts the lease time, or of course an equipment change.

    At least you would know if the public IP had changed. Nx will implement this at some point down the road I'm sure, this is just what I use. Most of my customers are businesses with commercial ISP accounts and static IP's. But even the ones with dynamic IP's don't change very often. If/when it does, you can update UptimeRobot with the new IP and carry on.

    The good part is it's free, unlike NoIP.com and others.

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    Jeff Jones

    Unfortunately both ISPs in this area charge an extra $10/mo for a static IP, so our smaller commercial and residential customers prefer not to spend that if they don't have to.

    So occasionally we end up with the reason for this thread where a customer goes to look up some footage and realized the DVR had inexplicably froze up (mouse frozen on screen, keyboard not responding) and hadn't been recording for a month. The DVR is out of sight and out of mind until they need it, so they tend not to look in on it regularly. Humans tend to assume if something worked fine all last year, it's probably still working now.

    Thankfully that scenario isn't a regular problem. I've seen a frozen DVR maybe one other time in the last four years, but we have seen examples where these kind of low-priority DVRs get turned off or the network cable gets unplugged and it goes unnoticed for weeks or months.

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    Norman Graafsma

    Gentlemen,

    In the meantime, CheckMyCCTV finalized the integration of Nx Witness into their CCTV health monitoring application and I assume they can fulfill the requested needs as of today. 

     

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    Matthew Del Salto

    Jeff,

    I have a solution that uses the NX Cloud - no static IP needed. Not sure if CheckmyCCTV needs a static IP provided for them to login. Please reach out to me at mdelsalto@blackboxusa.com

     

    Thank you.

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