Mobotix camera does not work after firmware upgrade
AnsweredHi,
We have installed mobotix m26 for a customer. Currently using firmware 5.0.1.53. When we upgrade the firmware to 5.0.1.99 we cant receive the video stream. If we delete and re-add the camera, all works fine but sure we are losing the recorded video footage. I know there is a way to retrieve the recordings which belongs to deleted camera ID, but it is not applicable for this setup.
I kindly need a solution to upgrade camera firmware without delete - re-add action.
BR
Tolga
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Official comment
Hey Tolga -
I've opened a support ticket for you on this issue!
Comment actions -
Hi Tolga,
As replied in the support ticket, the following support article applies:
https://support.networkoptix.com/hc/en-us/articles/217862448-Replace-a-camera-and-recover-related-archive-footage-
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