Mobotix camera does not work after firmware upgrade

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tolga altun

• July 08, 2018 15:06

Hi,

 

We have installed mobotix m26 for a customer. Currently using firmware 5.0.1.53. When we upgrade the firmware to 5.0.1.99 we cant receive the video stream. If we delete and re-add the camera, all works fine but sure we are losing the recorded video footage. I know there is a way to retrieve the recordings which belongs to deleted camera ID, but it is not applicable for this setup. 

I kindly  need a solution to upgrade camera firmware without delete - re-add action.

 

BR

Tolga

 

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• Official comment

  

  Tony Luce

  • July 09, 2018 20:15

  Hey Tolga - 

  I've opened a support ticket for you on this issue!

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• 

  Norman Graafsma

  • July 10, 2018 11:08

  Hi Tolga,

  As replied in the support ticket, the following support article applies: 
  
  https://support.networkoptix.com/hc/en-us/articles/217862448-Replace-a-camera-and-recover-related-archive-footage-

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