We have installed mobotix m26 for a customer. Currently using firmware 220.127.116.11. When we upgrade the firmware to 18.104.22.168 we cant receive the video stream. If we delete and re-add the camera, all works fine but sure we are losing the recorded video footage. I know there is a way to retrieve the recordings which belongs to deleted camera ID, but it is not applicable for this setup.
I kindly need a solution to upgrade camera firmware without delete - re-add action.
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