Sony SNC-VB770 support

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Michael Miller

• March 10, 2018 02:44

Anyone have any tricks to get the SNC-VB770 working in NX? 

Confirming server availability.
OK

Confirming camera is accessible.
FAILED: Camera request "getProfiles" failed with error "unknown_error". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.

Diagnostics complete

0

• Official comment

  

  Tony Luce

  • March 16, 2018 01:57

  Hi Michael - as Igal has astutely pointed out the best way to get help with a trouble camera is to open a support ticket by clicking on the Submit Request button in the upper right hand corner. Our guys will most likely as you to make the camera accessible for troubleshooting and then give you a patched version to address any issues.

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• 

  Michael Miller

  • March 14, 2018 15:39

  Any help on this?  Still having issues 

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• 

  Igal

  • March 14, 2018 18:03

  Hello, Michael.

   

  The list of supported devices can be found here:

  http://ipvd.networkoptix.com/#/

   

  Additionally, if you have an Onvif camera in your disposition and you experience issues with it, you can try to submit a ticket on our Support Portal, however not always we can work on a particular camera due to time limitations:

  https://support.networkoptix.com/hc/en-us

   

  BR,

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