Remove Items from the Welcome screen

Completed

Glen Harrison

December 13, 2024 03:14

Hi guys , I demoed a system to a client , and I want to now remove my server from showing on his login screen.

but I cannot work out how this is done, there used to be a hide server option in older versions, but even that wasn't great they could bring it back if they wanted too.

I simply want only his server to show on Main welcome screen 

 

 

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  Michael Palmer

  • Network Optix team

  December 17, 2024 17:19

  Glen,

  Can you confirm for us if this is a cloud system or a local system you setup and provided?

  If it were a cloud system, then removing the access to their cloud accounts should remove it from their welcome screen (even if they are already logged into their cloud account).

  Please confirm for us.

  Thank you.

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  Glen Harrison

  December 18, 2024 02:33

  Yes I added them as a cloud user to my NX

  then I deleted them as a cloud user from my NX

  now it still shows on their NX Client but instead of showing as a cloud system, it has my external IP address listed as the server, which obviously I don't want them to see.

  and I have no way to remove 

   

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  Norman

  • Network Optix team

  December 18, 2024 10:32

  Hi Glen Harrison,

  Please check THIS support article. If you instead of preserving the settings, just delete the configuration, the client will be in default state, and the customer has to log in, and only the available systems will show.

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