Issue changing user permissions

Answered

Cooper

November 12, 2024 11:33

Hi,

 

I'm experiencing an issue with changing user rights within NX Witness 6.0.0.39503, whilst logged into an owner / administrator account I am unable to change permission of users, this also happens when logged in via a power user.

 

The error message this user is not permitted to modify appears.

3

• 

  Omri S

  November 13, 2024 03:34 Edited

  Same error for me on my system, looks like a bug

  0
• 

  Anders Knutsen

  November 15, 2024 09:35

  I have the same issue.

  0
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  Zack Sauve

  November 15, 2024 17:21

  This is happening to me as well on the DW spectrum version. I was forced to delete & re-add a user to fix the issue as a workaround but it’s not ideal.

  0
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  Cooper

  November 16, 2024 12:31

  I will attempt to remove affected users and re-add however I'm noticing this across all systems we have on 6.0.0.39503, could this be escalated to support please? 

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  paul chandler

  November 19, 2024 00:00 Edited

  Same here... logged in as Administrator (what used to be Owner), cannot demote Power User to Viewer. Logged in as Power User, cannot change roles for Adv, Live, Viewers. As Zack said, deleting and re-adding is the only way. This was an in-client upgrade, not a fresh install.
  
  While I am complaining.... still, in 6.0, no way to have a custom role that lets Power User manage Live Viewer and Viewer roles (add/edit/delete users), but NOT manage camera settings. Some customers want to have an "assistant" manage users, but not delete cameras, video, change camera settings, etc.
  Or did I miss something?

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• 

  Wendy Chuang

  • Network Optix team

  November 19, 2024 01:29

  Hi Cooper, Omri S, Anders Knutsen, Zack Sauve, Cooper and paul chandler!

  We are aware of this permission issue and have included a fix in the next release (v6.0.1). The release is now available internally and will be published on the official website soon.

  Thank you.

  1

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