NX media server stops and starts every 30 seconds or so

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chris gill

• November 08, 2024 04:03

It is the latest version of server on a ubuntu running 18.5.something.

has been repeatedly removed and reinstalled.

Any thoughts folks??

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  chris gill

  • November 11, 2024 04:57

  Upgraded to Ubuntu 20 LTS . still doing it.

  anyone with any ideas please??????????

   

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  Anton Babinov

  • November 15, 2024 20:38

  Hello Chris,

  if mediaserver application stops/starts every 30 seconds, it might indicate that process crashes and we'd need to take a look at crash dumps from your machine. Please take steps bellow to provide us with the data which would help us to solve your problem:

  1. Make sure you're running up-to date version of the software. It should be 5.1.5 or 6.0.x build. 

  2. Follow step from this support article to collect crash dumps.

  3. Follow steps from this support article to collect mediaserver's log files. As your mediaserver process seems unstable, please follow steps from "Directly from the application directory" section.

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